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Privacy Policy

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Effective Date: July 21, 2026

At Arcadia Counseling Solutions, LLC, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or engage with our services.

Please read this Privacy Policy carefully. By using our website, you consent to the practices described below.

1. Who We Are

Arcadia Counseling Solutions, LLC
Tenisha Johnson, LCSW & LISW

State Licenses (GA, OH)

Phone Calls & Texting: 888-361-7610

Email: info@arcadiacounseling.org

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2. Information We Collect

Information You Voluntarily Provide

If our website allows you to create an account or client portal, we may collect information necessary to create and manage your account, including login credentials and other account-related information. This information is used solely to provide access to services and maintain your account.

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Information submitted through contact forms

  • Appointment requests

  • Insurance information (if applicable)

  • Any information you choose to provide in communications with us

Please avoid sending sensitive personal health information through website contact forms or unsecured email.

Information Automatically Collected

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Date and time of visits

  • Referring website addresses

This information helps us improve website functionality and user experience.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries

  • Schedule consultations or appointments

  • Provide requested information

  • Improve website performance

  • Communicate administrative updates

  • Maintain security of our website and systems

  • Comply with legal obligations

We will not sell your personal information to third parties.

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4. Protected Health Information (PHI)

If you become a client of our practice, information collected during treatment may be considered Protected Health Information (PHI) and will be protected in accordance with:

  • The Health Insurance Portability and Accountability Act (HIPAA)

  • Applicable federal laws

  • Applicable state laws

Once a therapeutic relationship has been established, your PHI will be governed by our separate Notice of Privacy Practices.

Information submitted through website forms before becoming a client may not be considered PHI under HIPAA.

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5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Analyze visitor traffic

  • Enhance user experience

Cookies do not generally collect sensitive personal information.

In addition to cookies, our website may use other tracking technologies, including:

  • Web beacons

  • Pixel tags

  • Clear GIFs

  • Similar technologies that help us understand website traffic and improve website functionality

Cookies used on this website may include both Session Cookies, which are deleted when you close your browser, and Persistent Cookies, which remain on your device until they expire or are deleted.

These technologies may be used to:

  • Maintain website functionality

  • Remember user preferences

  • Analyze website performance

  • Improve user experience

  • Measure the effectiveness of communications and website content

You may configure your browser to refuse cookies; however, doing so may limit certain website features.

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6. Third-Party Services

We may share personal information with trusted third-party service providers that assist us with:

  • Website hosting

  • Appointment scheduling

  • Secure communications

  • Email delivery

  • Payment processing

  • Website analytics

  • Technology support

These providers are contractually obligated to safeguard your information and may only use it to perform services on our behalf.

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7. Telehealth Platforms

If telehealth services are provided, we use secure platforms designed to protect client confidentiality.

Please understand that while reasonable safeguards are used, no electronic transmission or storage method can be guaranteed to be 100% secure.

Additional privacy information may be provided in telehealth consent documents.

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8. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may disclose information when:

  • Required by law

  • Necessary to comply with court orders or legal processes

  • Necessary to protect the safety of clients or others

  • Required under mandatory reporting laws

  • Authorized by you in writing

If you become a client, disclosures involving your PHI will be governed by HIPAA and our Notice of Privacy Practices.

In addition to disclosures described elsewhere in this Privacy Policy, we may disclose information:

  • With your written authorization;

  • To comply with applicable laws, regulations, subpoenas, or court orders;

  • To protect the rights, property, or safety of our practice, clients, or others;

  • During a merger, acquisition, business transition, or sale of practice assets, where permitted by law;

  • To investigate suspected fraud, security incidents, or other unlawful activity.

We do not sell your personal information.

We do not share mobile phone numbers or SMS opt-in information with third parties or affiliates for marketing purposes.

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9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these efforts, no internet-based transmission or storage system can be guaranteed completely secure.

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10. Children's Privacy

Replace the existing section with:

Our website is intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18 without appropriate parental or legal guardian consent where required by law.

If you believe a minor has provided us with personal information without appropriate authorization, please contact us so we can promptly remove the information.

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11. Your Rights

Depending on your state of residence and applicable laws, you may have rights regarding your personal information, including:

  • Access to information we maintain

  • Request corrections to inaccurate information

  • Request deletion of certain information

  • Request limitations on certain uses of information

  • Withdraw consent where processing is based on consent;

  • Request restrictions on certain processing activities.

Please note that we may retain information when required by law, professional ethics, licensing regulations, or other legal obligations.

  • Clients may have additional rights regarding their health information under HIPAA.

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12. External Links

This website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any websites you visit.

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13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with a revised Effective Date.

Your continued use of the website following any changes constitutes acceptance of the revised policy.

By using this website, you acknowledge that you have read, understood, and agreed to these Privacy Policy.

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14. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services;

  • Comply with applicable legal, ethical, licensing, and regulatory requirements;

  • Resolve disputes;

  • Enforce our agreements.

Protected Health Information (PHI) is retained in accordance with HIPAA requirements, applicable state laws, and professional record retention standards. Usage data may be retained for a shorter period unless required for security or legal purposes.

15. International Data Transfers

If information is processed or stored outside your state or jurisdiction, we will take reasonable measures to ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

16. SMS/Text Messaging Privacy

If you choose to receive text messages from [Arcadia Counseling Solutions, LLC], the following applies:

  • By opting in, you consent to receive conversational SMS messages regarding appointments, scheduling, and client communications.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may reply STOP at any time to opt out of future text messages.

  • Reply HELP for assistance.

  • Your mobile phone number and SMS consent will not be shared with third parties or affiliates for marketing purposes.

17. Contact Us

If you have questions about this Privacy Policy, please contact:

Arcadia Counseling Solutions, LLC
Tenisha Johnson, LCSW & LISW

State Licenses (GA, OH)

Phone Calls & Texting: 888-361-7610

Email: info@arcadiacounseling.org

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